Our Delivery Terms

We offer a next-day courier delivery service, available for orders placed before the specified cut-off time of 1pm, Monday to Friday. Deliveries are made the next working day, excluding bank holidays and weekends. Please note that our ability to guarantee next-day delivery may be impacted by external factors such as bank holidays and exceptional circumstances like those imposed by Covid-related restrictions.

Delivery Charges

• Standard Next Day Delivery: £7.99 (Orders placed before 4pm, Monday to Friday)

Please be aware that next-day delivery is not available on Saturdays, Sundays, or UK bank holidays. Orders placed over the weekend or on a bank holiday will be processed the following working day.

Delivery Methods

All orders are dispatched via courier services, requiring a signature upon delivery, except when Royal Mail is specifically selected.

FREE COLLECTION

Customers can also choose to collect their orders free of charge from our Colchester location: Colchester Aesthetics & Beauty, 46 St John’s St, Colchester, CO2 7AD.

Parcel Safety

If you opt to have your parcel left in a safe place, please be advised that we cannot be held responsible for any loss or damage that may occur once the parcel has been left at your designated spot.

Address Accuracy

It is crucial to ensure that all delivery addresses and instructions are entered correctly. Any parcels returned to us due to incorrect addresses will incur a charge, which will be the responsibility of the customer.

Missed Deliveries

If you miss a delivery:

• Courier Services: A calling card will be left. The courier will attempt delivery again the next day. If delivery is missed again, the parcel will be taken to your local depot and held for up to 5 working days. It’s essential to arrange a redelivery or pick-up before it is returned to us.
• Royal Mail Recorded Delivery: A calling card will be left, and your parcel will be taken to your local delivery office. Please arrange for pickup at your earliest convenience.

   

Goods Damaged in Transit

If you receive goods damaged in transit, report the damage to us within 3 working days (or within 48 hours for business customers). If the damage is apparent upon delivery, please make a note on the carrier’s delivery form. Return the damaged items in their original packaging with all accessories and documentation. We will arrange for a replacement or a full refund and will cover reasonable return postage costs if you are asked to send the items back yourself.

Special Circumstances

Please be aware that delivery to PO boxes is currently not available.